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Pulse Contact Solutions |
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Extracting business value from your contact centre |
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The emphasis in business in recent times has shifted towards becoming more Client focused. Some of the critical factors for achieving success in this regard include: · Delivering superior levels of service, at any time, in any place and in any way that the Client prefers. · Understanding the Clients requirements and preferences in such a manner as to be able to add value back to the Client, thereby securing a greater share of the Clients spend. · Reducing the costs of managing interactions with Clients. Satisfying these success factors requires effective management of all interactions with the Client, a challenge which is best achieved through the implementation of appropriate Contact Centre Solutions. |
