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Pulse Contact Solutions |
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Extracting business value from your contact centre |
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GMT Workforce Management |
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GMT's easy to use workforce management software combines precision forecasting and efficient scheduling with powerful performance analytics to deliver a better customer experience at lower cost. GMT addresses workforce management needs within Contact Centre, Branch Office and the Back Office environments GMT Planet workforce management and performance management software helps puts the right people in the right place at the right time performing the right tasks enabling supervisors to focus on improving the customer experience, retaining employees, and reducing center operating costs. Regarded as the industry’s most accurate, easy-to-use, and affordable solution, GMT Planet supports all of the essential workforce and performance management processes: · Long range strategic planning and budgeting · Accurate forecasting of call volumes · Determining employee requirements · Queue- and skills-based scheduling · Historical and real-time adherence · Employee self-service and empowerment · Performance management and analytics GMT Planet unifies all of these components in a single architecture, on a single server and a single database, accessible through a single user interface. The result is superior ease-of-use and administration and a dramatically lower total cost of ownership. |
