|
Pulse Contact Solutions |
|
Extracting business value from your contact centre |
|
Services & Products |
|
Syntellect Contact Centre Solution |
|
Syntellect solutions help our clients reduce costs, improve efficiencies and solve business problems through a strategic balance of customer interaction management software and unrivalled support. |
|
Effectively manage inbound, outbound, abandoned calls and voice mail |
|
Maximise efficiency and accuracy of email response |
|
Provide real time communications over the web |
|
Simplify inbound and outbound fax management |
|
GMT Workforce Management |
|
GMT's easy to use workforce management software combines precision forecasting and efficient scheduling with powerful performance analytics to deliver a better customer experience at lower cost. |
|
Sytel Outbound Solutions |
|
Sytel is dedicated to developing world-leading outbound call-center software
|
|
Call Centre Consulting |
|
· Developing Contact Centre strategies which are linked to the business strategy. · Architecting Contact Centre solutions · Improving the effectiveness of existing Contact Centre operations by: * Fully understanding the cost to the company of the Contact Centre. * Assessing the process, technology and people employed in the Contact Centre. * Recommending changes and improvements that will enhance the service, and reduce the cost of the operation. |